Return, Replacement & Exchange Policy
At Inayat Lighting, we are committed to ensuring that our customers receive products in proper condition. If you receive a damaged, defective, or incorrect product, you may request a replacement subject to the following terms and conditions.
Conditions for Replacement or Exchange
Check Your Order Upon Delivery
Customers are requested to inspect the products and verify the order in the presence of the delivery person whenever possible.
Report Damaged, Defective, or Incorrect Products
If you identify any damage, defect, or incorrect item, please contact our Customer Service Department as soon as possible. Photos or videos showing the issue may be required for verification.
Replacement Processing Time
Once the complaint has been reviewed and approved by our Customer Service Department and management, we will arrange a replacement, where applicable, within approximately 5 working days, subject to product availability.
Used Products
Products that have been used, installed, altered, or damaged after delivery will generally not be eligible for exchange or refund. However, if a product develops a covered issue during its applicable guarantee period, the customer may submit a claim under our Guarantee Policy.
Product Packaging & Seal
Customers are advised not to accept a product if its original seal or packaging appears to have been improperly opened or tampered with at the time of delivery.
Transportation Cost for Returns
For returns accepted under exceptional circumstances that are not related to a verified product defect, damage, or incorrect delivery, the customer may be responsible for the applicable transportation or courier charges.
Proof of Purchase
The original invoice and any relevant documents must be provided when requesting a return, replacement, exchange, or guarantee service.
How to Return a Product to Inayat Lighting
If you notice that a product is damaged, defective, or incorrect at the time of delivery, please inform the delivery person immediately and contact our Customer Service Department. Where applicable, the product may be returned through the delivery process.
If an issue is reported after delivery has been completed, it will be assessed according to the applicable replacement or guarantee policy.
Where Inayat Trading has an available sales or service facility, our Customer Service Department may arrange product collection where applicable. If collection service is unavailable at the customer's location, the customer may be requested to send the product to us by courier.
If, after inspection, the complaint is confirmed to be valid and covered under our policy, the customer will not be responsible for the applicable return delivery charge.
Need Assistance?
For questions regarding returns, replacements, exchanges, or guarantee claims, please contact:
Customer Service — Inayat Lighting
Phone: +880 1810-457457